Knowing Dolexo Cleaning services

Dolexo Cleaning Services offers a straightforward selection of cleaning and housekeeping services for discerning clients.  Whether you are a homeowner, renter, busy executive, personal concierge, real estate agent, property manager, business owner or builder, we have a solution that will simplify your life.

We recommend speaking to one of our Client Service Representatives who can assist with suggesting what service best suits your needs. We offer flexible scheduling, last minute bookings, and custom cleaning programs.

 

Who is a Cleaning Specialist?

Cleaning Specialists, or CSs, are the professionals who come into your home and provide quality cleaning services for you.  We make our best efforts to send the same Cleaning Specialist each time, however we do not guarantee it. 

In the event we cannot send the same person out, our staff have access to detailed information about the preferences and requests of each client to ensure consistency with our work. 

How many Cleaning Specialists will come over?

Depending on the job and the size of your space, we will either send one Cleaning Specialist or a team.  Clients are charged in labour hours, and one Cleaning Specialist working for three hours equates to three Cleaning Specialists working for 1 hour. 

What's your guarantee?

If you are dissatisfied with your cleaning you are given a 24 hour period to contact us and have that particular area re-cleaned at no cost to you. 

A note will also be made on your file so that we know to pay particular attention to it next time.  If the cleaning has been given a ‘time cap’ by the client, or if we request additional time to complete the work and are not granted an extension, Dolexo Cleaning Services cannot offer a guarantee (ergo a touch up) for that job since there is no telling how long it may require to complete to our standards. 

Will the first cleaning take longer?

In order to bring your space up to Dolexo Cleaning Services Standards, the first cleaning (or a visit occurring more than three months after our last visit) will take longer so that we can give your home that deep cleaning it needs. 

Homes that have not been cleaned in a while or homes with pets will take longer to clean. 

What if I need to cancel my appointment?

We understand that schedules may change and that flexibility is required.  We send out a reminder email prior to your service and we require a 48 hour notice for cancellation - telephone call or email is acceptable and all messages are time stamped for accuracy.  A cancellation charge will apply if notice is not received before this deadline.  If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% lockout fee is charged. 

Our staff rely upon the work we provide to them and we must always respect their time.  We dislike charging fees as well, but we have to be considerate of our staff and we thank you for your understanding.

Where are your policies listed?

We send along a Client Service Policy at the time of booking for you to review.